Maurtius is a premier location for offshore contact centre outsourcing services for English and French. At Apollo blake, we develop, build and provide tailored customer care and back-office (BPO) solutions for businesses whose needs, services or products inherently require a specialized touch. We are a provider of excellence in bilingual (English, French) outsourced full-service solutions for: inbound/outbound customer service, technical and web-based help desk support through voice, email, live chat, social media and CRM management. By efficiently customizing each solution we meet your strategic vision - At Apollo blake, service … is our state of mind!
We’re a boutique shop for companies where the “plug-n-play” of the traditional call centre factory simply will not work.
To be a premier boutique customer care/BPO provider for businesses whose needs, services or products inherently require a specialized touch.
To design, customize and implement unique customer care/BPO solutions for each client which truly deliver beyond expectations.
Because of our breadth of knowledge across many industries, we shatter the box when it comes to thinking!
We continually provide input and ideas over a varying array of subject to assist each client and their business, whether it be: technology, marketing, systems, service support, sales, etc.
Our culturally aligned, bilingual agents (English, French) are uniquely focussed on providing an easy and enjoyable experience for your customers. They are also trained to recognize and act on revenue generating opportunities during customer interactions, based on an understanding of the customers’ potential needs.
We pride ourselves in our ability to recruit, motivate and retain the right people to help grow your business – our attendance and retention rates are at 7% or less!
Our executive team, from Canada and the United States, possesses over 40 years of industry experience – and they remain involved and connected with you!
Our leadership team has been working together at Apollo blake since our opening 15 years ago! Servicing clients from North America to Europe to Australia, they have spearheaded our growth and success in markets across the globe.
We provide support across all channels to five continents: North America, South America, Europe, Asia and Africa.
Today – in customer management services, it doesn’t matter where you are. What matters is how well you do it and why!
Our solutions development process is not only utilized in creating each customer’s unique customer care solution, but in also cultivating its growth dynamically as we grow together over time.
Each of our customers have a dedicated account manager who works directly with your team daily, not only managing the tactical components of your account but always looking to the horizon to meet your strategic needs and goals.
Data and IT security in today’s world is paramount. We are a PCI certified center and GDPR compliant.
In addition, we are certified (and audited) through the Mauritius Data Protection Act. Mauritius - being an offshore financial hub, is a leader in data protection and IT security.
We develop, build and provide tailored customer care and back office solutions for businesses whose needs, services or products inherently require a specialized touch. We’re a boutique shop for companies where the “plug-n-play” of the traditional contact centre factory simply will not work.
We excel at developing and executing solutions which require complex support. As a few examples: blended agents for both consumer care and B2B technical support, blended solution of inbound and outbound voice integrated with real-time back-office processing, and dynamic customer care solution cross-supporting email, voice and social media seamlessly.
In addition, we focus on developing customer care and BPO solutions for companies whose growth and/or restructuring requires a complete, professional development thereof.
DEDICATED PARTNERSHIP
At Apollo blake, we develop customer management solutions to fit your specific needs and to achieve your strategic goals. We are in it for the long run. Our organization is designed to manage a particular and limited amount of clients, delivering specific solutions. Our leadership team – from the executive level to your account manager, is focused on the relationship and ensuring your customer care management solution is superior.
We develop, build and provide tailored customer care and back office solutions for businesses whose needs, services or products inherently require a specialized touch. We are a boutique shop for companies where the “plug-n-play” of the traditional call center factory simply will not work!
Customers don’t care about metrics, numbers or fancy acronyms. They simply want their questions answered and issues resolved to the best conclusion humanly possible. We understand that a person is on the other end!
People become repeat customers, or maintain their relationship, because they like you. They appreciate how they are spoken to, how their issues are handled and the sincere caring provided. We help you make it easy to make your customers happy!
Customer service representatives are also your sales force. We constantly seek opportunities that fulfil your customers’ needs and simultaneously help to grow your business.
We focus on your short and long term goals. If you don’t know where you want to be – how can you even begin to move? We assist in integrating your operation to work in conjunction with your other functional components – designed to meet your strategies.
Brand loyalty stems from identity and culture. We assimilate each of our clients’ culture with ours, so each agent represents the core values of both organizations. We strive to make each customer encounter a unique and memorable experience. Consumers become very loyal when they know you truly walk the talk.
Nothing in the customer care industry today is “plug-n-play” – actually, we’ve never believed that; however, with today’s technology there exists a vast array of options in how, when and where do you communicate with your customers. We possess the ability to research, design and operate your complete customer care solution – integrated between different channels, different locations, and between resources you keep in-house and ours!
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